Booking Terms & Conditions

Deposits and payments:

At time of reservation, a deposit of 50% of the total tariff is required to confirm your booking. The balance is payable on your arrival.

We accept payment by Visa, Mastercard, Amex and PayPal. Should you prefer to direct deposit, please contact us for details. Direct Deposit is not accepted for bookings made within a week of your stay unless confirmation of payment has been received by us.

Payment of your deposit (or tariff total) constitutes your acceptance of our terms and conditions.

 

Cancellations and refunds:

All cancellations must be in writing.

There is a $50 administration fee charged on all cancellations.

If you give more than 7 days notice of cancellation, your deposit is refundable less the administration fee.

If you give 2 to 7 days notice of cancellation, your deposit is forfeit unless your room is rebooked. If your room is rebooked an administration fee of $50 still applies.

If you give less than 48 hours notice of cancellation you must pay the full tariff of your reserved accommodation.  This also applies if you fail to “show”.

If you change your plans and leave before your departure date you will forfeit your total payment.

The owners reserve the right to cancel any booking and provide a full refund to you should any unforeseen circumstances arise.

 

Children:

Simba Sunrise Bed & Breakfast does not have facilities for children, however please contact us to discuss individual options.

 

Pets:

We accept well-behaved small pets at the pet owner’s risk. There is an outside enclosed area to contain pets safely, this can be used by you if you are unable to take your pet with you, but only for short periods as your pet may become distressed if left for an extended period.  As we live in a rural area with lots of native wildlife and domestic livestock, your pet will have to kept under your control at all times, and must be restrained at night as you will be held responsible for the behaviour of your pet*.

Please bring your pets bedding with you, along with familiar items that make him/her feel secure. Pets are not able to sleep on your bed at night, but can sleep in your room or ensuite.

For the protection of yours and other pets’ health, please ensure your pet is up to date with its vaccinations prior to visiting Simba Sunrise Bed & Breakfast.

*Disclaimer – Small pets are welcome at Simba Sunrise Bed & Breakfast but only at the pet owner’s risk. Simba Sunrise Bed & breakfast, it’s servants or agents accept no responsibility or liability for the death, illness, injury or accident of any kind occurring to pets caused by or as a result of visiting Simba Sunrise Bed & Breakfast.

 

Arrival and departure:

Check-in is from 2.30 pm onwards. If you are arriving after 6 pm, please call to advise on 07 5442 2013 or 0435 131 181.

Check-out is 10.30 am.

Late check-out is available in certain circumstances. Please advise us on your arrival if you would like a late check-out.

Parking is at the rear of the house with steps from the car park to the entry. There is one car park per room.

If you are mobility impaired you can use the ramp access from the lower car park next to the house as a set down to access your room. Please advise us in advance if you require this option so that we can arrange to have a space available.

 

General:

Minimum 2-night stay applies to long weekends, Christmas and Easter.

Each room accommodates a maximum of 2 people.

Cooking is not permitted in rooms.

All rooms are non-smoking. Breach of this policy will incur a cleaning fee of $100, billed to the credit/debit card supplied when booking. Smoking is permitted on the deck and in the grounds. Please use ashtrays provided.

Any loss or damage incurred during your stay is your responsibility and must be paid for prior to departure.

Please be considerate of other guests and keep noise to a minimum after 10 pm.

The owners do not take any responsibility for loss or damage to your personal property or vehicle during your stay.

Free wifi is available to all guests, however you must use your own equipment to utilise this service.

All rates are inclusive of GST. The rate includes breakfast daily for all guests.